SHIPPING POLICY
INTERNATIONAL
- Economic: 5 – 12 Business Days
- Standard: 3 – 6 Business Days (Charge extra fee)
*Note: We will choose carrier from DHL, UPS, FedEx or 4PX according to the actual situation. If we have a new carrier, it will be added on this page.
TRACKING YOUR PARCEL
After you place your order, we will get ready and ship your package in 48 hours ( Items of “Make to order” take 12-16 days ). Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. If you don’t receive this, please check your spam folder.
We offer 3rd Party Insurance service via Route – which will cover any issue that may occur during shipment of your order. You can select Route at the checkout page for insurance on your order. For more information click here.
PLEASE NOTE: Some parts of the world are experiencing delays in courier times. Please refer to your tracking for further info.
If you have any questions around shipping please email: eccustomjewelry@gmail.com