REFUND POLICY

Returns

  • Exchanges / Refunds will be given up to 30 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase. 
  • All returns must be unused, unworn and resellable condition. Products that are altered or damaged, including scuffs, smudges, scratches and cologne/perfume odor do not qualify and will be sent back to you at your expense. EC CUSTOM does not provide prepaid shipping labels. 
  • The item must be returned with its original packing.
  • Shipping fees are not refundable.
  • If you want to exchange within the return window for a different size or style, you can return the item for store credit and place a new order for the size or style that you desire. 
  • There will be a 15% restocking fee for all refunds.  There is no restocking fee for items returned for store credit.
  • Once a return is approved, customers have 5 days to send back their purchase.  Returns postmarked after 5 days will be refused and sent back at the customers expense.
  • Please allow up to 5 business days after your exchange has been processed for your item(s) to ship (exclusions apply for items on back-order).
  • EC CUSTOMwill provide domestic prepaid return labels only in the event that we have made a mistake. Example: If EC CUSTOM were to send you the incorrect piece of jewelry.
  • Custom and solid gold items are not subject to return, due to the fact that each piece is made to order. 

Sale Items
Sale items can be returned for exchange / store credit only. We do not offer refunds on any sale items.

All  Enamels, 925s and Moissanite Item are final. We do not offer refunds, exchanges, replacements.

All Grillz Item are final. We do not offer refunds, exchanges, replacements.

All Made-to-Order Item sales are final. We do not offer refunds, exchanges, replacements.

All Watches are final. We do not offer refunds, exchanges, replacements, After purchasing, we will provide you with a watch band opener for you to adjust its size.

Refused or Unclaimed Packages

Packages shipped within the United States that are sent back to us because they are either refused or unclaimed are subject to a 20% restocking fee. Shipping fees are non refundable and will be deducted from the merchandise refund.

International Refused Shipments

Customers are responsible for the original shipping charges, any import fees, duties and/or taxes that are incurred on the package, and the cost of returning the package to EC CUSTOM, even if you refuse the shipment. This amount will be deducted from your merchandise refund. In the instance that the return fee exceeds the amount of the merchandise plus shipping costs, the package will be abandoned and you will not be refunded.

EC CUSTOM Lifetime Guarantee:
We are fully committed to creating and providing the best standard of jewelry, which is why we offer a Lifetime EC CUSTOM Guarantee for all purchases of gold plated/vermeil jewelry. If your product arrives damaged or has any manufacturing defect after your purchase, our guarantee entitles you to a one-time exchange of the piece - free of charge. This warranty is voided under any user damage issues (scratches, accidental breakage, water damage).

In the unlikely event of additional damage to your item, we charge 50% repair fee of the full value paid, you need to return the damaged product to us. per product which can be transferred via PayPal. Please reach out to eccustomjewelry@gmail.com for details.
*EC CUSTOM Lifetime Guarantee does not cover lost or stolen items*