Politique de remboursement

Returns & Refund

  • Exchanges / Refunds will be given up to 7 days from when the product was received, only some of the items can be returned & refunded (Details below), because we take great pride in the quality and craftsmanship of our products. Due to the personalized nature of our jewelry, we cannot accept returns or exchanges for any reason unless the product is damaged due to transportation. You need to provide proof that the product is damaged when you receive then feedback to us asap.
  • Please make sure that you have carefully reviewed your order before finalizing your purchase. 
  • EC CUSTOM does not provide prepaid shipping labels. 
  • Shipping fees are not refundable.
  • If you want to exchange within the return window for a different size or style, you can return the item for store credit and place a new order for the size or style that you desire. 
  • There is no restocking fee for items returned for store credit.
  • EC CUSTOM will provide domestic prepaid return labels only in the event that we have made a mistake. Example: If EC CUSTOM were to send you the incorrect piece of jewelry.
  • Once a return is approved, customers have 3 days to send back their purchase.  Returns postmarked after 3 days will be refused and sent back at the customers expense.
  • Custom and solid gold items are not subject to return, due to the fact that each piece is made to order. 

Sale Items
Sale items can be returned for exchange / store credit only. We do not offer refunds on any sale items.

All  Enamels, 925s and Moissanite Items are final. We do not offer refunds, exchanges, or replacements.

All Grillz Items are final. We do not offer refunds, exchanges, replacements.

All Made-to-Order Item sales are final. We do not offer refunds, exchanges, or replacements.

All Watches are final. We do not offer refunds, exchanges, replacements, After purchasing, we will provide you with a watch band opener for you to adjust its size.

Refused or Unclaimed Packages

Packages shipped within the United States that are sent back to us because they are either refused or unclaimed are subject to a 20% restocking fee. Shipping fees are non refundable and will be deducted from the merchandise refund.

EC CUSTOM Lifetime Guarantee:
We are fully committed to creating and providing the best standard of jewelry, which is why we offer a Lifetime EC CUSTOM Guarantee for all purchases of gold-plated/vermeil jewelry. If your product arrives damaged or has any manufacturing defect after your purchase, our guarantee entitles you to a one-time exchange of the piece - free of charge. This warranty is voided under any user damage issues (scratches, accidental breakage, water damage).

In the unlikely event of additional damage to your item, we charge 50% repair fee of the full value paid, you need to return the damaged product to us. Please reach out to eccustomjewelry@gmail.com for details.
*EC CUSTOM Lifetime Guarantee does not cover lost or stolen items*