BROKEN HEART EARRINGS ICED OUT SPILIT HEART EARDROP

HOW CAN I CHOOSE THE SUITABLE SIZE

We have some images about size references. Please note that due to individual body variations, results may vary.

Bracelets: For length, please measure your wrist size. For Width:

Necklace: Length:

Width:

Ring:

CAN I CANCEL OR MODIFY MY ORDER?

If you wish to cancel or modify your order, please send an email to eccustomjewelry@gmail.com as soon as possible. We will make every effort to accommodate your request. However, once an order has been submitted, we cannot guarantee that the purchase can be cancelled or modified.

RETURNS / EXCHANGES
Exchanges / Refunds will be given up to 30 days from when the product was received. Please make sure that you have carefully reviewed your order before finalizing your purchase. 

In order to return an item, you must meet the following conditions: 

• The return must be sent back within 30 days of the delivery date.
• The item must be unused, unworn and resell-able condition.
• The item must be returned with its original packing. 

We are unable to refund your original or return postage costs unless the product is faulty / incorrect.

For more informations please read our Return Policy

To start your return process please contact: eccustomjewelry@gmail.com You will receive a reply within 24 working hours. 

SALE ITEMS
Sale items can be returned for exchange / store credit only. We do not offer refunds on any sale items.

DUTIES & Taxes

We ship to over 220+ countries worldwide! When ordering outside of United States of America, the recipient is responsible for assuring the product can be imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. The recipient of an international shipment may be subject to import taxes, customs duties and fees, which are imposed once a shipment reaches the recipient’s country.

Customs, duties, and taxes are non-refundable: so, a shipment that is refused because of unexpected import fees, the cost of the total order including original shipping and any return shipping charges will not be refunded. Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. Normal customs clearance is 1 business day.

To avoid a delay in receiving your order from customs, we strongly suggest:

• Providing a phone number where you can be reached by customs when your product arrives. This phone number will be listed on the commercial invoice so customs can reach you to clear your order.
• Please do not refuse a shipment or ignore requests from carriers regarding duty and/or tax liability charges. Be aware that most carriers will hold a shipment for 5 days after arrival in your country before they abandon or return it to the sender.

Please note that orders subject to any sales promotion will be taxed at the true commercial value rather than the 100% discount of the item(s).

If you have any questions regarding your international order, please email us at eccustomjewelry@gmail.com.

TERMS & CONDITIONS

• Shipments to Alaska, Hawaii, Virgin Islands and Puerto Rico may require additional payment and shipping time.
• Store credit may be issued for items out of stock. Refunds for out of stock items will be issued upon request.
• In the event that your order cannot be shipped, you will be contacted by one of our customer service representative.
• EC CUSTOM is closed on weekends and all major holidays. But you can email us if you have any quesion, we will reply as soon as we can.
• You will receive an email confirmation with tracking information when your order is shipped.
• EC CUSTOM reserves the right to cancel any order that appears suspicious or fraudulent. All fraudulent transactions will be reported to proper authorities.
• Regarding packages that are marked delivered by the carrier, either USPS, Canada Post or DHL, UPS, FedEx EC CUSTOM is not liable for lost packages.
• If you encounter any fulfillment issues with your order, you have 30 days from delivery date to contact us to request a resolution

INTERNATIONAL

• Economic: 5 – 12 Business Days  
• Standard: 3 – 6 Business Days (Charge extra fee)

*Note: We will choose carrier from DHL, UPS,  FedEx or 4PX according to the actual situation. If we have a new carrier, it will be added on this page.

TRACKING YOUR PARCEL

After you place your order, we will get ready and ship your package in 48 hours ( Items of “Make to order” take 12-16 days ). Tracking information is automatically emailed to all customers. Or messaged via SMS if the phone number is added to your order. If you don’t receive this, please check your spam folder. 

Tacking your order

We offer 3rd Party Insurance service via Route – which will cover any issue that may occur during shipment of your order. You can select Route at the checkout page for insurance on your order. For more information click here.

PLEASE NOTE: Some parts of the world are experiencing delays in courier times. Please refer to your tracking for further info.

If you have any questions around shipping please email: eccustomjewelry@gmail.com